Frequently Asked Questions

I can't hear any sound

Don't worry! This is usually a simple issue that can be solved in a few seconds:

• Lets start with the trivials: Make sure that your device volume is all the way up.
  
• If you are using an iPhone:

  Make sure that the side switch is not in the red position:
  A ringer icon should appear on your screen. Make sure that it is not in silent mode:

• If you are using an iPad:

  Open the control center by swiping up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, swipe down from the upper-right corner of the screen
  Tap on the bell icon to make sure that the phone is not in silent mode: